Position, Department: Lead Campus Police Dispatcher, Operations
Type of Position: Full-time Hourly, Non-Exempt
Work Schedule, Hours per week: Varies depending on department needs, 40 hours per week
Pay Range: $17.82-$22.80 and determined based on relevant years of work experience.
Benefits Category: Full-time Benefits
Position Summary: Assist the Supervisor with the management for Communications Center of the Johnson County Community College (JCCC) Police Department, providing a professional, efficient, and effective point of interface between all aspects of the college community and those seeking interaction.
Required Qualifications:
- Requires three years of experience as a 911 dispatcher and at least one year of supervisory experience.
- First-level leadership.
- Coordinates and leads daily team activities.
- Assists the Supervisor with management decisions and activities.
- Working knowledge of team function within the organization.
- Must become NCIC, NIMS (National Incident Management System), and ICS certified.
To be considered for this position we will require an application, resume, and cover letter.
*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.
Position Details: Job duties include but are not limited to:
- Coordinate the daily work of communications dispatchers. Monitor work to ensure that employees are following established guidelines and procedures. Lead in a manner that drives operational excellence, continual improvement, and teamwork.
- Coordinate the handling of phone and radio communications that lead to the dispatch of emergency personnel. Ensure a timely and effective response to incidents affecting the JCCC community.
- Assist as a hiring committee member to screen and interview new applicants to the communications team.
- Determine appropriate levels of staffing and coordinate scheduling with the Supervisor to ensure adequate coverage.
- Prepare all staff to provide the appropriate level of service and equipment/system activation needed in emergency situations. Allocate appropriate personnel and resources for incident management. Grant leave requests and work any shift to fill in for shortages.
- Oversee the Police property room functions and a variety of support duties, including the processing, receipt, storage, safekeeping, release, and disposal of property that comes into the custody and/or control of the JCCC Police Department. Ensure compliance with policies and procedures while maintaining record-keeping systems related to property.
- Coordinate and deliver initial and ongoing training for communication to employees on dispatch policies and procedures.
- Monitor departmental metrics and prepare reports for senior leadership on dispatch activities, status, and issues.
- Maintain detailed and complete documentation that contains relevant information regarding all phone calls, radio traffic, and units dispatched.
- Collaborate with the Clery Act Officer, Title IX Team, Clery Act Team, and Emergency Preparedness Manager on various campus compliance and emergency response issues and initiatives.
*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.
About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.
Equal Employment Opportunity: JCCC provides equal opportunities and equal access to all individuals and is an affirmative action employer. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.
Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550,Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.
Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.
If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email HR@jccc.edu.
