Position, Department: Collections Specialist, Operations
Type of Position: Part-time Regular, Non-Exempt
Work Schedule, Hours per week: Varies depending on department needs, 25 hours per week
Pay Range: $15.95-$20.31 and determined based on relevant years of work experience.
Benefits Category: Part-time Benefits
Position Summary: The Collections Specialist is primarily responsible for internal collection efforts within the Bursar’s Office. Responsibilities include communicating with students, companies, and collection agencies to aid in the recovery of past due student and non-student accounts, managing holds, and counseling students on payment options. The Collections Specialist also assists the Billing & AR Coordinator with external collection efforts and reporting.
Required Qualifications:
• High School Diploma or equivalent.
• Two years of collections or related work experience.
• Customer service experience and ability to de-escalate challenging interactions.
• Strong interpersonal, written, and verbal communication skills.
• Effective time and resource management skills.
• Demonstrated ability to define problems, collect and analyze data, and implement appropriate solutions.
• Demonstrated ability to complete work with accuracy and thoroughness.
• Demonstrated ability to maintain confidentiality.
• Ability to effectively use integrated administrative computer systems and train users.
• Ability to work in multiple information systems simultaneously.
• Proficiency with Microsoft Office (Excel, Outlook, Work)
Preferred Qualifications:
• Previous student account experience.
• Experience with Banner and TouchNet.
To be considered for this position we will require an application, resume, and cover letter.
*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.
Position Details: Job duties include but are not limited to:
- Perform Internal Collections Activities – Proactively communicates with students in past due status via phone, email, and mail. Places holds on eligible past due accounts and reviews aging reports to continuously monitor past due accounts. Communicates regularly and effectively with staff and other departments to research and resolve student account and payment disputes. Counsels students on payment options, based on student’s goals and enrollment deadlines. Assists Billing & AR Coordinator in monitoring past due status of non-student accounts, including sending notices via email or mail.
- Support External Collections Efforts – Assists in requests for information from collections agencies. Communicates payments and changes in past due status to collection agencies. Adds collection fees and supports Billing & AR Coordinator in maintaining accurate records. Monitors collection laws and recommends procedural changes to ensure compliance. Collaborates with Bursar Office staff to ensure accurate posting of payments received from Collections Agencies.
- Support Bursar Office Operations – Works proactively, in an innovative manner, to improve communications and collections efforts. Assists the Billing & AR Coordinator in reporting on and monitoring the effectiveness of collections efforts. Assists in writing off uncollectible accounts. Provides coverage of office phone lines and the collections mailbox.
*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.
About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.
Equal Employment Opportunity: JCCC provides equal opportunities and equal access to all individuals and is an affirmative action employer. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.
Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550,Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.
Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.
If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email JobsAtJCCC@jccc.edu.
