Position: Financial Aid Specialist - Advising
Department: Student Success & Engagement
Type of Position: Full-time Hourly
Exemption Status: Non-Exempt
Work Schedule, Hours per week: Monday-Friday, 8:00 AM to 5:00 PM, 40 hours per week
Opportunity for hybrid schedule: No
Starting Salary Range: $16.68 - $21.23 and determined based on relevant years of work experience provided on application and resume.
Position Summary: Serve as the first point of contact for students and families seeking financial aid assistance. This position provides exceptional customer service by assisting students with financial aid applications, explaining federal, state, and institutional financial aid programs, maintaining student records in Banner, managing departmental communications, supporting foreign credential evaluations, and ensuring compliance with Title IV regulations while helping students successfully navigate the financial aid process.
Required Qualifications:
- Associates Degree or 60 college credit hours completed
- Experience may substitute for degree/ college experience
- Customer Service Experience
Preferred Qualifications:
- Community College Experience
- Other Higher Education Experience
- Bilingual
Position details include but are not limited to:
- Provide quality service to students, parents, campus colleagues, and others through various mediums and respond to general and complex questions regarding financial aid programs and individual funding needs.
- Assist students and parents with the completion of application forms and communicate requirements and information needed for student files.
- Manage all aspects of the financial aid email account, including uploading incoming documents, forwarding them to appropriate staff, sending daily appointment reminders, and scheduling appointments.
- Retrieve the financial aid voicemail daily and disseminate messages for appropriate follow-up.
- Track and maintain daily, weekly, and monthly student financial aid and visit traffic statistics.
- Prepare and process paperwork relative to student files, perform data entry in Banner, serve on departmental committees, conduct call campaigns when requested, and assist with student call-backs and email replies.
- Update financial aid processing form requirements in Banner, maintain and update the front desk quick reference guides and training manuals, and ensure the supply of hard-copy forms and student materials is correct.
- Assist the foreign credential evaluation process and submit documents to third-party evaluators after review by the Financial Aid Coordinator.
- Attend required meetings and applicable professional development training sessions.
- Maintain working knowledge of all Federal Title IV, state, and institutional regulations, policies, and procedures.
To be considered for this position we will require an application, resume, and cover letter.
*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.
Benefits Category
For Full‑time Employees:
- Health insurance with some employer paid options.
- Life insurance & AD&D (employer provided)
- Retirement plans (403(b), 457(b), and KPERS)
- Employer paid 8% contribution into a 403(b) no match required
- Paid time off (vacation, sick, personal, and floating holidays)
- 14 days of paid holidays
- Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
- Tuition reimbursement / assistance for non‑JCCC courses for employee
- Free access to the Gym on campus for all employees and dependents
- Discount to the Hiersteiner Child Development Center
- And many more!
About JCCC:
Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.
Mission: JCCC inspires learning to transform lives and strengthen communities.
Vision: JCCC will be an innovative leader in equitable student access, learning and success.
Equal Employment Opportunity:
JCCC is an equal opportunity employer and equal access institution. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.
Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550, Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.
Disclosure:
If you need any assistance throughout the search process, please reach out to the HR@jccc.edu. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.
Duties and responsibilities, as required by business necessity, may be updated at any time at the discretion of management. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.
If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email HR@jccc.edu.
