Position: Campus Police Dispatcher
Department: Finance & Administrative Services
Type of Position: Full-time Hourly
Exemption Status: Non-Exempt
Work Schedule, Hours per week: Tuesday-Saturday, 3:00 PM-11:00 PM, 40 hours per week
Opportunity for hybrid schedule: No
Starting Salary Range: $18.22-$23.31 and determined based on relevant years of work experience provided on application and resume.
Position Summary: The Campus Police Dispatcher, supports the JCCC mission by ensuring the safety and security of the campus community through the rapid, accurate management of emergency communications and surveillance resources. This role is responsible for the critical triage of incidents, the coordination of field personnel, and the maintenance of operational compliance with federal and state safety mandates.
Required Qualifications:
- High school diploma or GED required.
- 1+ year of related experience.
- Must become NCIC, NIMS (National Incident Management System), and ICS certified.
Position details include but are not limited to:
- Emergency Dispatch & Incident Management:
- Answer and process call to determine the appropriate level of service needed and allocate personnel/resources with public and officer safety in mind.
- Initiate calls for campus fire and emergency medical services (EMS).
- Provide clear, concise verbal directions quickly to Officers and the public, detailing the nature, location, and priority of the issue.
- Use police radio systems, computer-aided dispatch (CAD), and emergency notification systems effectively.
- Utilize Criminal Justice Information Systems (CJIS) and National Crime Information Center (NCIC) Databases.
- Technical Systems & Surveillance Operations:
- Operate card access/door control systems and CCTV equipment for emergency response and officer support.
- Maintain operational knowledge of telephone systems, radio broadcast equipment, and related emergency hardware.
- Crisis Communication & De-escalation:
- Effectively communicate with difficult callers, including those who are emotionally upset, abusive, non-English speaking, intoxicated, or experiencing mental health crises.
- Maintain professional composure while translating chaotic information into clear, actionable intelligence for field units.
- Public Relations & Community Resource:
- Serve as the customer service liaison for the Police Department, handling inquiries and complaints with a courteous and helpful manner.
- Assist students, employees, and visitors with crime prevention information, victim assistance, lost and found, and general reporting procedures.
- Process the intake, documentation, and return of lost and found property.
- Records, Compliance & Professional Development:
- Maintain detailed and accurate logs of all phone calls, radio traffic, and dispatched units. Work with the Clery Act Officer, Title IX Team, and Emergency Preparedness Manager to ensure campus-wide compliance.
- Complete all required annual training and professional certifications to maintain operational readiness.
- Other duties as assigned:
- Duties and responsibilities, as required by business necessity, may be updated at any time at the discretion of management.
To be considered for this position we will require an application, resume, and cover letter.
*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.
Benefits Category
For Full‑time Employees:
- Health insurance with some employer paid options.
- Life insurance & AD&D (employer provided)
- Retirement plans (403(b), 457(b), and KPERS)
- Employer paid 8% contribution into a 403(b) no match required
- Paid time off (vacation, sick, personal, and floating holidays)
- 14 days of paid holidays
- Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
- Tuition reimbursement / assistance for non‑JCCC courses for employee
- Free access to the Gym on campus for all employees and dependents
- Discount to the Hiersteiner Child Development Center
- And many more!
About JCCC:
Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.
Mission: JCCC inspires learning to transform lives and strengthen communities.
Vision: JCCC will be an innovative leader in equitable student access, learning and success.
Equal Employment Opportunity:
JCCC is an equal opportunity employer and equal access institution. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.
Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550, Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.
Disclosure:
If you need any assistance throughout the search process, please reach out to the HR@jccc.edu. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.
Duties and responsibilities, as required by business necessity, may be updated at any time at the discretion of management. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.
If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email HR@jccc.edu.
