Position, Department: Assistant House Manager, Advancement & Government Affairs
Type of Position: Part-time Temporary, Non-Exempt
Work Schedule, Hours per week: Varies depending on department needs, 12 hours per week
Pay Range: $15.95-$20.31 and determined based on relevant years of work experience.
Benefits Category: Partial benefits
Position Summary: Conduct front-of-house management duties on the day of events and performances for Midwest Trust Center (MTC), ensuring events, performances, and productions are smoothly executed. This position requires event set up and assigning and managing volunteers during events. The majority of shifts are on evenings and weekends.
Required Qualifications:
- Mid-level support role.
- Completes routine tasks under moderate supervision.
- Typically requires at least 1 year of related experience.
Preferred Qualifications:
To be considered for this position we will require an application, resume, and cover letter.
*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.
Position Details: Job duties include but are not limited to:
- Manage and give direction to a team of volunteers during events. Provide training and ongoing support to volunteers to ensure they are prepared for each event. Share safety and emergency procedures and communicate MTC policies.
- Prepare volunteers for events and assign event duties. Coordinate volunteer activities and communicate details related to assignments, changes, and event-specific information.
- Supervise and manage all activities pre- and post-event, including lobby activities, receptions, meet-and-greets, and merchandise sales. Serve as the go-to point of contact and decision-maker for events regarding volunteers, patrons, emergencies, etc..
- Lead preshow meetings that get everyone involved in a production or event on the same page and ensure operations run seamlessly with a smooth audience experience. Discuss questions, concerns, and all details related to timing, technical issues, house rules and etiquette, and front-of-house operations.
- Open and close the house for events. Prepare the theatre for patrons and conduct safety checks. Place programs or playbills in the correct location.
- Provide professional and positive interactions with patrons and deliver excellent customer service. Answer questions, give directions, and handle special needs. Conduct crowd control to manage lines and ensure orderly entry into the theatre. Verify tickets and guide patrons to seats. Troubleshoot and resolve issues with clients, patrons, and volunteers in potentially high-stress environments.
- Coordinate frequently with the box office, artists, production crew, security, maintenance, housekeeping, and other campus departments to provide the required services, safety, accessibility, and comfort to MTC patrons.
- Assist patrons as they exit and manage post-performance crowds in the entrance and lobby areas.
- Follow post-performance procedures, including developing end-of-event House Management reports, calculating volunteer hours, and settling merchandise commissions. Ensure the MTC is closed securely after events by locking doors and activating security systems.
- Ensure safety during events by overseeing emergency procedures, crowd control, and fire safety. This includes ensuring exits are clear and accessible and managing any medical emergencies. Remain prepared at all times to begin emergency procedures in case of an emergency.
- Assist with ticket sales, ensure that ticketing systems are functional, and help handle any ticketing-related issues such as exchanges or refunds.
*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.
About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.
Equal Employment Opportunity: JCCC provides equal opportunities and equal access to all individuals and is an affirmative action employer. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.
Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550,Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.
Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.
If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email HR@jccc.edu.
