Position, Department: UCaaS Engineer, Operations
Type of Position: Full-time Salaried, Exempt
Work Schedule, Hours per week: Monday-Friday, 40 hours per week
Pay Range: $61,900.00 - $80,900.00 and determined based on relevant years of work experience.
Opportunity for hybrid schedule: Yes
Benefits Category: Full-time Benefits
Position Summary: The Unified Communications & Collaborations engineer is responsible for the design, implementation, and support of advanced IT solutions for Unified Communications and Collaboration systems. This role focuses on enhancing communication through email, video conferencing, and collaborative tools tailored for the modern workplace. The engineer will provide expert technical support for across various systems, including email, calendaring, instant messaging, presence management, spam control, web conferencing, IP Telephony, video conferencing, document sharing and other enterprise-wide collaboration solutions.
Required Qualifications:
- Bachelor’s Degree in Information Technology related field, or equivalent work experience
- 2+ Years of experience supporting SharePoint Online.
- 3+ Years of experience supporting Microsoft Exchange On-prem or in the cloud.
- Must be well organized and capable of handling many simultaneous activities in a fast-paced environment.
- Proven experience in Unified Communications and Collaboration technologies, including VOIP, video conferencing, and collaboration tools.
- Strong troubleshooting skills and experience with cloud-based collaboration platforms (e.g., Microsoft 365, Zoom).
- Excellent communication and interpersonal skills to effectively support and engage with users across all levels of the organization.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with Microsoft Entra administration.
Preferred Qualifications:
- Microsoft MCSE or CCNA voice / CCVP certifications.
- Proficient in managing and monitoring Teams Phone, meetings, and certified devices by using the Microsoft Teams admin center, the
- Microsoft Teams Rooms Pro Management portal, and the Microsoft Call Quality Dashboard.
- Understanding of networking technology related to voice and collaboration applications.
- Proficient with PowerShell scripting.
- Experience with Google email administration.
To be considered for this position we will require an application, resume, and cover letter.
*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.
Position Details: Job duties include but are not limited to:
- Deliver ongoing engineering support for Voice over IP (VoIP), Unified Messaging, Instant Messaging & Presence (IM&P), and web and video conferencing services to facilitate seamless communication and collaboration for users, regardless of location.
- Provide troubleshooting and end-user support for SharePoint Online, Zoom, OneDrive and other enterprise collaboration solutions, ensuring optimal functionality and user satisfaction.
- Collaborate with cross-functional teams to assess communication needs and implement effective solutions that align with organizational goals.
- Stay current with industry trends and technologies related to Unified Communications and Collaboration, making recommendations for upgrades and improvements.
- Document processes, workflows, and support procedures to create a knowledge base for team members and users.
- Train and support end users on best practices and features of collaboration tools to maximize usage and efficiency.
- Analyze and resolve service events, incidents, and problems, implementing corrective actions and preventive measures to enhance system performance and reliability.
*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.
About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.
Equal Employment Opportunity: JCCC provides equal opportunities and equal access to all individuals and is an affirmative action employer. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.
Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550,Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.
Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.
If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email JobsAtJCCC@jccc.edu.
