Position, Department: Campus Police Dispatcher, Operations
Type of Position: Full-time Hourly, Non-Exempt
Work Schedule, Hours per week: Varies depending on department needs, 40 hours per week
Pay Range: $15.95 - $20.31 and determined based on relevant years of work experience.
Benefits Category: Full-time Benefits
Position Summary: Dispatch campus Police and operate as the primary Johnson County Community College (JCCC) campus public safety answering point while also providing customer service to the campus.
Required Qualifications:
- High school diploma or GED required.
- Completes routine tasks under moderate supervision.
- Typically requires at least 1 year of related experience.
- Must become NCIC, NIMS (National Incident Management System), and ICS certified.
To be considered for this position we will require an application, resume, and cover letter.
*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.
Position Details: Job duties include but are not limited to:
- Answer and process calls to determine the appropriate level of service needed in emergency situations and allocate appropriate personnel and resources to incidents with the public’s safety and officers in view.
- Initiate calls for the JCCC campus fire and emergency medical response.
- Provide clear and concise verbal directions quickly and accurately to Officers and the public. Disseminate information, such as the nature of the issue, location, and priority, to relevant Police personnel.
- Present, describe, and summarize information in various formats, both written and oral, using clear, concise, and appropriate language.
- Communicate effectively with difficult callers who may be emotionally upset, abusive, non-English speaking, intoxicated, mentally unstable, suicidal, or speech impaired.
- Use all emergency notification systems and effectively communicate using police radio systems, including telephone system and related equipment, radio broadcast equipment, and/or computer-aided dispatch system properly when receiving and dispatching calls for service.
- Use the card access/door locking system (PCSC) and CCTV equipment for emergency and Officer support.
- Serve as customer service liaison for Police and handle customer inquiries and complaints.
- Assist non-emergency calls and customers requesting information while maintaining a courteous, timely, and helpful manner. Serve as a resource to students, employees, and others regarding crime prevention, reporting, victim assistance, handling lost and found, and any other needed assistance.
- Complete required training and certification annually.
- Collaborate with the Clery Act Officer, Title IX Team, Clery Act Team, and Emergency Preparedness Manager on various campus compliance issues.
- Maintain detailed documentation that contains relevant information regarding all phone calls, radio traffic, and units dispatched.
*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.
About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.
Equal Employment Opportunity: JCCC provides equal opportunities and equal access to all individuals and is an affirmative action employer. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.
Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550,Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.
Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.
If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email HR@jccc.edu.
