Position, Department: Student Admissions Ambassador, Student Success & Engagement
Type of Position: Part-time Temporary, Non-Exempt
Work Schedule, Hours per week: Monday- Friday, Hours vary, evening and weekend shifts available, 12 hours per week
Pay Range: 15.00
Benefits Category: Partial benefits
Position Summary: The Student Admissions Ambassador at JCCC serves as a primary receptionist by greeting all guests and visiting campus community members. The Admissions Ambassador ensures that visitors are acknowledged and that they feel welcome. The Admissions Ambassadors support the Recruitment Coordinator and recruitment team. An integral component of the job is working as part of a team of students and recruitment staff to provide quality tours and visit experiences for all college guests. The Admissions Ambassador is a highly visible student employee who will have a vast array of knowledge about the Student Services and Engagement as well as academic and support programs across campus to provide accurate information to visitors. The Admissions Ambassadors will be a part of a collaborative recruitment department that supports coworkers by utilizing available computer systems and technology to maintain accurate databases and information for reporting purposes.
Required Qualifications:
- Minimum of a high school diploma and a minimum of 12 completed credit hours at JCCC with a 2.5 or higher GPA.
- Maintained enrollment in at least 12-credit hours at JCCC
- Knowledge of Microsoft Office
- Attention to detail and ability to work in a fast-paced, team-oriented environment
Preferred Qualifications:
- Bilingual
- Public speaking experience
- Experience working with the public
- Customer service experience
To be considered for this position we will require an application, resume, and cover letter.
*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.
Position Details: Job duties include but are not limited to:
- DELIVER QUALITY CAMPUS VISITS – Provide a welcoming and engaging environment that caters to the needs of prospective students and propels the to enroll at JCCC. This will be accomplished by working closely with student services and relaying timely and accurate requests to recruitment team including academic departments requests. Tours and visits will be provided to ensure a successful connection and superior visit to campus is presented and maintained. Performance is acceptable when:
- a. Comprehensive individual tours are provided in a detailed and personalized manner.
- b. Group tours are customized to suit the needs of the visiting organization.
- c. Large campus events are supported through positive interactions that could include: student panels, tours, and individual contacts.
- d. Detailed requests via web, phone, email, and walk-in for each visit are obtained and handled in a professional and timely manner, striving to ensure accuracy of information is collected.
- ADMINISTRATIVE RESPONSIBILITIES – Work as a part of a collaborative ambassador team that supports prospective student development and relationships with academic and support services across the college. Deliver extensive knowledge of JCCC in a precise and informed manner to prospective student inquiries and on campus personnel. Provide outreach to various audiences to encourage matriculation to JCCC, including making outbound calls to recent campus visitors, applicants, and/or those who submit credentials. Performance is acceptable when:
- a. Accurate and detailed information is acquired and recorded.
- b. Responsible for reviewing visit and tour schedules
- c. Responsible that all campus visit materials are prepared for daily including visit folder, personalized visit agendas, water bottles, and t-shirts.
- d. Ensure that prospective students and guests are checking in and understand their itinerary for the day
- e. Extensive knowledge of JCCC departments along with academic and support programs is acquired and expanded upon to ensure prospective students are provided comprehensive information about opportunities available at JCCC.
- f. Phone calls, emails, web requests and written correspondence are recorded and followed up with in a timely manner.
- g. Efforts are made to ensure positive relationships are created and maintained with JCCC faculty and staff along with high schools and community organizations.
- h. JCCC computer systems are implemented and utilized for recruitment efforts.
- i. Support Recruitment Coordinator as needed
*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.
About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.
Equal Employment Opportunity: JCCC provides equal opportunities and equal access to all individuals and is an affirmative action employer. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.
Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550,Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.
Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.
If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email HR@jccc.edu.
